Orders
Where can I find my orders’ status?
Go to “My Account”, click “My Orders ” tab – here you can see all the orders you’ve made with Ripples (from Store or from Sales rep) with their status
Where can I Track my order?
Go to “My Account”, click “My Orders ” tab – here you can the orders’ status and tracking number
What kind of Payment options do you accept?
We accept only Credit Card (Visa, MasterCard, Amex or EU Issued cards)
Can I get a Refund if I cancel my order?
- First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a “thank you!”. Nothing makes us happier than a legion of happy Ripples customers, and as such we promise to do our best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way.
- That said, here are some things you might want to know:
- Prior to your Ripple Maker delivery:
- You can cancel the order at any time and get a full refund
- Once the Ripple Maker arrives:
- You can return your Ripple Maker in the original box and get a refund within 30 days after the arrival
- Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return
- You need to cover the cost of the Ripple Maker return shipment to the Ripples regional warehouse
- The refund includes the cost for the returned equipment (including the shipment cost of this equipment to you)
- The refund includes only unopened Pods in their original boxes; used Pods will not be refunded
- Prior to your Ripple Maker delivery:
- To start a return and refund process – please contact support@drinkripples.com
How are the taxes calculated?
The taxes are based on country’s local tax regulations
How much does shipping cost?
Shipping cost is based on the shipment method (Ground, Economy or Express) and according to your purchased item(Ripple Maker, Ripples pods, Accessories)
